Conversations With Clinicians, Edition 3: Sarah Farrell, Head of Optometry and Low Vision services at Addenbrooke’s Hospital in Cambridge
October 9, 2023
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February 13, 2025
The way GPs access specialist advice has evolved significantly in recent years. With growing demand on primary care services, solutions like Cinapsis have already streamlined how GPs request specialist Advice & Guidance (A&G).
Our new eRS development completely transforms the delivery of A&G across the NHS,offering greater flexibility in creating requests and managing pathways.
eRS 2.0 is the second generation of our eRS integration. It introduces bilateral message flows, allowing GP Practices to use eRS to send requests while Specialists continue usingCinapsis to review A&G and RAS cases. This seamless flow ensures clinicians can use their preferred system without manual workarounds while maintaining efficient case management.
Alternatively, GP Practices and other requesters can continue to use Cinapsis, just as they always have.
This enhancement isn’t about replacing what worked before - it’s about giving GPs choice and ensuring they can access specialist advice in the way that best fits their practice.
eRS 2.0 introduces a smarter, more connected way for GPs to access A&G by integrating Cinapsis directly to eRS. Previously, GPs had to switch from eRS to Cinapsis to start an Advice & Guidance case, but now they can initiate a case within eRS itself, reducing workflow interruptions.
GPs and admin teams can continue adding requests to eRS as usual. These requests are then imported into Cinapsis, using our new integration, allowing Specialists to review all cases - whether initiated from within Cinapsis or eRS - from a single list.
When a Specialist responds, eRS is updated to inform the requestor of the outcome, including cases requiring further management by them or other services. This ensures seamless data transfer between existing systems and keeps all parties involved in the patient's care informed of the outcome.
The introduction of eRS 2.0 means that Advice & Guidance is now simpler, smarter, and fully embedded into primary care workflows.
✔ More choice in how to work – GP’s now have the choice to use Cinapsis within eRS or continue using it independently.
✔ Faster specialist input without disrupting existing workflows.
✔ Less admin, more time for patient care.
✔ Easy to deploy. No need for any software deployment or training for GP teams.
✔ Single Inbox - Simplifying the management of A&G
✔ Modern interface - Enhancing speed and usability of A&G
✔ Easier access - No smartcard required,allowing more flexible ways of working
✔ Improved Cancer performance standards
✔ Higher A&G adoption, improving referral efficiency.
✔ Better data analytics, providing insights into activity, trends and outliers
✔ Improved coordination across the care pathway, from GP to specialist.
✔ Simplified implementation, making integration easy.
eRS 2.0 gives GPs the flexibility to continue using their existing systems while still benefiting from Cinapsis’ advanced case management capabilities. By streamlining workflows and eliminating manual workarounds, it enables Services to get through significantly more cases - faster, safer and more efficiently. For specialists, everything is managed in one place, making it easier to review, respond, and track A&G and RAS cases without disruption.
With improved efficiency, better collaboration, and faster decision-making, eRS 2.0 gives Services the best tools to reduce or remove any elective backlogs that may exist in their services.
For patients, this means a smoother, faster experience, with clinicians able to access specialist advice seamlessly, with less friction and greater speed.
We’d love to show you how it works. Get in touch today to learn more and ask questions.
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